Return & Refund Policy

At Farhana Beauty Buffet, customer satisfaction is important to us. We want you to feel confident when shopping for our bags, clothing, accessories, beauty-related products, and lifestyle items.

Please read the following Return & Refund Policy carefully before placing an order.

1. Return Eligibility

A product may be eligible for return or exchange if:

• You received the wrong product.

• The product was damaged during delivery.

• The product has a manufacturing defect.

• The product is significantly different from the description shown on our website.

• An incorrect size, color, or variant was delivered compared to your confirmed order.

To qualify for a return, the product must normally be:

• Unused

• Unwashed

• Unworn, except where necessary to check size or fit

• Undamaged by the customer

• In its original packaging

• With all tags, labels, accessories, and packaging intact

2. Return Request Period

Customers should contact Farhana Beauty Buffet within 3 days of receiving the product if they wish to request a return or exchange.

Requests made after the return period may not be accepted unless required by applicable law.

3. Proof Required

To process a return or exchange request, we may ask you to provide:

• Order number

• Customer name and phone number

• Photos of the product

• Photos or video showing the defect or damage

• Original packaging and labels

• Delivery invoice or other proof of purchase

For damaged, defective, or incorrect products, customers are encouraged to make an unboxing video where possible. This may help us verify and resolve the issue quickly.

4. Non-Returnable Products

Returns or exchanges may not be accepted for:

• Products that have been used, washed, altered, or damaged after delivery

• Products without original tags or packaging

• Products damaged due to improper handling by the customer

• Products purchased during special clearance sales where clearly marked as non-returnable

• Customized or personalized products

• Certain beauty, skincare, cosmetic, or personal-care products after opening

• Hygiene-sensitive products where returning the item may create a health or safety concern

• Products returned simply because of a change of mind, unless otherwise approved by Farhana Beauty Buffet

Your statutory consumer rights, where applicable, remain unaffected.

5. Size or Fit Issues

For clothing or fashion items, exchanges may be available for size-related issues if:

• The requested replacement size is available

• The original product remains unused and undamaged

• Tags and packaging are intact

• The exchange request is made within the specified return period

Customers may be responsible for additional delivery charges for size exchanges unless the incorrect size was sent by Farhana Beauty Buffet.

6. Color Variation

Actual product colors may vary slightly due to:

• Lighting during photography

• Mobile or computer screen settings

• Display resolution

• Production variations

Minor color differences are generally not considered a product defect.

However, if a completely different color or variant is delivered from the one ordered, you may request an exchange or return.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us within the return period with clear photos or video evidence.

After verification, we may offer:

• A replacement

• An exchange

• Store credit

• A full or partial refund, depending on the situation

If the issue is confirmed to have occurred before or during delivery, Farhana Beauty Buffet will generally bear the applicable return or replacement delivery cost.

8. Wrong Product Delivered

If we send you a product different from your confirmed order, please contact us immediately.

Once verified, we will arrange an appropriate replacement, exchange, or refund.

Customers will not normally be charged return delivery fees when the mistake was made by Farhana Beauty Buffet.

9. Exchange Policy

Product exchanges are subject to availability.

If the requested product or variant is unavailable, we may offer:

• Another available product

• Store credit

• A refund, where applicable

Any price difference between exchanged products may need to be adjusted by the customer or refunded by Farhana Beauty Buffet.

10. Refund Eligibility

A refund may be approved when:

• A defective product cannot be replaced

• The wrong product was delivered and a replacement is unavailable

• The ordered product becomes unavailable after payment

• An order is cancelled by Farhana Beauty Buffet after payment

• A return has been inspected and approved for refund

• Another situation qualifies under applicable consumer protection law

11. Refund Method

Approved refunds may be issued through:

• Mobile Financial Service

• Bank transfer

• Original payment method

• Payment gateway refund

• Store credit, where agreed with the customer

We may request necessary payment information to process the refund.

Customers should never share passwords, PINs, OTPs, or other confidential account credentials.

12. Refund Processing Time

Once a refund is approved, we will initiate the refund as soon as reasonably possible.

The time required for the amount to appear in your account may depend on:

• Bank processing times

• Mobile Financial Service provider

• Debit or credit card provider

• Payment gateway

• Public holidays or banking days

Third-party financial institutions may require additional processing time beyond our control.

13. Delivery Charges

Original delivery charges may not be refundable where the return is requested due to customer preference, size change, or another reason not caused by Farhana Beauty Buffet.

If the return results from:

• A defective product

• A damaged product

• A wrong product

• An error made by Farhana Beauty Buffet

reasonable return or replacement delivery charges may be covered by us.

14. Cash on Delivery Orders

For Cash on Delivery orders, approved refunds may be processed through an available method such as:

• bKash

• Nagad

• Bank transfer

• Another mutually agreed payment method

Customers must provide accurate refund information.

15. Order Cancellation Before Shipping

Customers may request cancellation before the order has been shipped or handed over to the courier.

If an advance payment has already been made, an eligible refund will be processed after confirmation of cancellation.

Once an order has been dispatched, it may need to follow the standard return procedure.

16. Refused or Unreceived Orders

Customers are requested to receive confirmed orders responsibly.

Repeated refusal of confirmed Cash on Delivery orders without a valid reason may result in:

• Restrictions on future Cash on Delivery orders

• Requirement for advance payment

• Temporary account or order limitations

Any such measures will be applied reasonably and in accordance with applicable law.

17. Return Inspection

Returned products may be inspected after we receive them.

A refund or exchange may be declined if we determine that:

• The product was used

• The product was washed or altered

• The product was damaged after delivery

• Tags or accessories are missing

• The product is not the same item originally delivered

• The return conditions have not been met

We will make reasonable efforts to explain the reason if a return is rejected.

18. How to Request a Return or Refund

To request a return, exchange, or refund, please contact Farhana Beauty Buffet through the customer support details available on our website or official social media channels.

Please provide:

• Your name

• Order number

• Phone number

• Reason for the request

• Relevant photos or video

Our customer support team will guide you through the next steps.

19. Policy Updates

Farhana Beauty Buffet reserves the right to update this Return & Refund Policy when necessary.

Any changes will become effective once the updated policy is published on our website.

20. Contact Us

For any questions regarding returns, exchanges, damaged products, or refunds, please contact Farhana Beauty Buffet through the official contact information provided on our website.